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TRANSFORMING PUBLIC SECTOR
August 2006

1.    Local Government: Shared Services – design, implementation and improvement in practice.

2.    Central Government: The pressure stops here - Tax and Revenue management.

3.    Defense & Public Security: Ovum - Identity management in the public sector.

4.    Healthcare: SAP meets the president of Croatia to discuss Government reforms.

 
   
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Dear Reader,

Welcome to the 1st edition of Transforming Public Sector, a new monthly eNewsletter designed specifically to keep you right up to date with all the latest ideas and developments, around transitioning to effective Government.

To launch the NEW Public Sector e-Newsletter we will be sending you 2 editions of the Newsletter...

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Our first edition investigates the benefits of Shared Services, highlighting how SAP solutions help local and central government run more efficiently.

SAP Leaders in the Business of Government
Nigel Pink, Director Public Services Industry Sales, EMEA NEWS, looks at the challenges facing Government and discusses how the complexity and diversity of public services can be simplified and cost effective.
To read this Industry Leadership click here.

Shared Services - the direct route to lower costs and higher service levels
Accenture Driving High Performance Government Shared services enables high performance. It allows governments to focus their precious resources on high-impact activities, rather than on routine administrative functions. The end result is improved cost effective services for the citizens and businesses.
To read this Informative White Paper click here.

 

"We have learned that our social-services performance rating is being upgraded from one star to two. The SAP implementation is a key factor in our improvement."
Head of Policy and Performance
Trafford Metropolitan Borough Council

Events
Events Calendar - To find out about up and coming events, Click onto the Events Calendar

Hot Topic quicklinks
Click each topic to find out how these applications can help you & your Organisation.

What our customers say about SAP for Public Sector - Please take time to watch this Video

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1.  Local Government
  Article Photo
 
Shared Services – design, implementation and improvement in practice
Nova Scotia Uses Shared Services to align operations across all provincial government departments and agencies, municipalities, academia and the healthcare sector, the taxpayers of Nova Scotia have achieved economies of scale resulting in more efficient use of time, money and expertise.
Get the bigger picture by downloading this White Paper


Customer Experience
Project Ukuntinga*, Cape Town, South Africa
When the City of Cape Town was created, key to its plans was the replacement of multiple systems with a single ERP and utility billing solution. * to go higher & higher
Read more about this exciting project.


KMD + CRM = more sales at a lower cost
To enable self-service access to key information, KMD linked mySAP CRM with SAP NetWeaver Portal. The result is increased sales at a lower cost per sale.
To read more about this Solution click here


Stop Press
South African company becomes the 1st Centre of Excellence for global customs management technology solution
TATIS Africa has participated with SAP Africa in the Accenture consortium tendering for the SARS tax and customs modernisation project with an offering that combines technology from SAP & TATIS SA.
Read about this exciting partnership


SAP and council link for modernisation project
Trafford Metropolitan Borough Council is two-thirds through a three-phase joint development project with SAP to modernise its ageing social services IT system.
Read this great News Article


Paris gains real-time Transparency in Financial Management
The City of Paris has selected SAP's flagship ERP application to modernise the city's IT environment and to serve as the city's central backbone to integrate core financial processes.
Read this great News Article


SAP to Introduce New E-Commerce and Web-Based CRM Capabilities for SMEs
SAP will introduce new e-commerce and Web-based capabilities to SAP Business One. The new capabilities enable companies to set up online stores easily and to deploy customer relationship management (CRM) software quickly and simply via the Internet.
Read this great News Article

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Department of Vehicle and Licence Agency Customer Experience - Please take time to watch this Video

"If you establish a solid foundation, the case for further incremental development gets much stronger the further you go into the SAP solutions. The critical-mass argument applies – the more you put in, the easier it becomes to take the next step."
Head of Financial Development
DVLA

 

2.  Central Government
  Article Photo
 
Driver and Vehicle Licensing Agency (DVLA)
With the help of SAP the DVLA, an executive agency of the British government's Department for Transport (DfT), improved efficiencies, delivered and developed a modern, effective Public Service.
This is a great example of how efficiencies can save money.


Stop Press
Public Sector: Sharing the load
The government is relying on shared services projects to deliver substantial public sector cost savings over the next five years. Will Hadfield, editor of Computer Weekly, considers how these services will develop to meet the challenge.
Read the full story.


French Government selects SAP for Transformation Financial Systems
French Government replaces Oracle/PeopleSoft Legacy Systems with SAP applications; SAP for Public Sector solutions to serve 25,000 users across all French ministries by 2009.
Read the full story.


3.  Defence & Public Security
 
 
Ovum - Identity management
Identity management is at the heart of citizen-facing public sector information technology. It is an essential part of the infrastructure needed to create new electronic services, to modernise government, and to enhance law enforcement.
For more information read the White Paper.


Stop Press
NZDF extends SAP functionality
As part of its JEMS (Joint Engineering Management System) project the New Zealand Defence Force is extending its SAP software functionality to include a plant maintenance module.
Read the full story.


Integrated approach needed for public security
Trends in public security are changing – moving to a more integrated, holistic approach, which is best enabled by standards-based, future-proof information technology solutions that don’t require vast additional investment by governments.
Click here to read the full story.

4.  Healthcare & Education
Improved Patient Healthcare
Hospital San José, Monterrey Mexico, saw that by improving efficiency and visibility of its operations it could deliver better care to patients while improving business processes. To accomplish this the hospital selected software from the SAP for Healthcare solution portfolio.
Read this interesting Customer Experience.


Premier thinking in Croatia
In a recent meeting with the Croatian President Stjepan Mesic, SAP representatives were fortunate to be able to hear first-hand his vision for implementing future reforms and discuss best practice ideas in the areas of Healthcare and Public Administration.
Click here to read the full story.


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